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Built for Australian accounting firmsConfigured and implemented for youWorks with your existing accounting softwareDesktop and mobile accessBuilt for Australian accounting firmsConfigured and implemented for youWorks with your existing accounting softwareDesktop and mobile access
One view of the practice

See what is happening across your practice.

View new enquiries, appointments, onboarding progress, outstanding requests, follow-up activity and workflow exceptions from one central dashboard.

Conversations
Live enquiry · 11:47 pm
Hi, do you do BAS for sole traders in Parramatta?
We do. I can book you in, Thursday 10 am?
Booked · Thu 10:00 am AEST
Collecting BAS documents · Whitfield Pty Ltd
BAS worksheet
Bank statements
Payroll summary
Expense receipts
4 of 4 collected · filed automatically
Job pipeline · Thompson Pty moving to Lodged
To do
In progress
Lodged
Thompson Pty · BAS
July 2026 · ATO lodgement calendar
2122232425262728BAS303112345678910
BAS queued · 5 days early

Designed to work around your accounting technology.

Try it on one real client this week. Nothing breaks. Nothing moves. We promise.

The practice standard for Australian accounting

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Practices running AccrualOS
0M+
Documents chased and filed
0sec
Average reply to a new enquiry
The problem

Your client work should not depend on inboxes, spreadsheets and staff memory.

When the client side of the practice lives across scattered tools, work slips through the gaps. These are the four that cost firms the most.

Explore the platform
Enquiries go cold
01

Enquiries go cold

New enquiries sit in shared inboxes without a clear owner or next step.

Onboarding takes too long
02

Onboarding takes too long

Forms, meetings, reminders and handoffs are managed manually.

Information arrives late
03

Information arrives late

Staff spend billable time repeatedly chasing the same client information.

Partners lack visibility
04

Partners lack visibility

It is hard to see what is waiting, who owns it and where attention is needed.

The platform

One platform for the client side of your accounting practice.

Eight connected modules
Module 01

Practice Management CRM

Structured records for prospects, clients, entities, conversations and opportunities.

Module 02

Workflow Automation

Triggers, tasks, reminders, internal notifications and approved client follow-up.

Module 03

Client Communication

Supported email, SMS, WhatsApp, live chat and social messages in one view.

Module 04

Onboarding and Appointments

Forms, calendars, reminders and stage-based onboarding journeys.

Module 05

AI Assistants

Website chat and voice reception for approved FAQs, enquiry capture and booking.

Module 06

Billing and Payments

Proposals, invoices, payment links and follow-up where enabled.

Module 07

Reputation and Retention

Review requests, referrals, newsletters and reactivation campaigns.

Module 08

Reporting

Enquiry sources, response activity, pipeline stages and campaign outcomes.

The client journey

From Enquiry to Established Client

Guiding your prospects through every step of their lifecycle.

  1. Discover

    Website, search visibility, ads and referrals create an entry point.

  2. Enquire

    Forms, chat, phone, email or messages create a contact and opportunity.

  3. Qualify

    Approved questions capture service, entity, location and consultation needs.

  4. Book

    The prospect selects an approved appointment and receives confirmations.

An advisory team reviewing client work together
  1. Progress

    The team tracks ownership, stage, activity and next action.

  2. Onboard

    Forms, information requests, reminders and internal tasks begin.

  3. Handover

    The responsible staff member receives the available client history.

  4. Retain

    Approved check-ins, service communications, reviews and referrals.

How it works

Configured for your firm — not handed over as an empty account.

A standard implementation may target 21 days once the required information, access and approvals are received. The approved project plan states the actual go-live date.

01Step 01

Discover

Map services, enquiry sources, team responsibilities, software and current processes.

Kick-off
02Step 02

Configure

Build pipelines, forms, calendars, templates, workflows and approved AI knowledge.

Build
03Step 03

Test

Run realistic enquiry, onboarding, communication and exception scenarios.

Validation
04Step 04

Train

Show the team how to manage records, conversations, tasks and handovers.

Enablement
05Step 05

Go live

Launch the agreed modules and monitor early activity.

Launch
06Step 06

Improve

Review results, refine workflows and add approved automation when required.

Optimise

Choose Your Plan

Explore the plans and pick the level of support your practice needs — from running the day-to-day to full-service growth.

Launch Plan

Your whole practice, running on one system.

A$295/ month
  • AccrualOS CRM subaccount
  • Contact and client database
  • Up to three configured pipelines
  • Central conversation inbox
  • Forms and calendar booking
  • Website chat widget
  • Basic workflow templates
  • Appointment reminders
  • Document-request reminder workflow
  • Basic dashboard
  • Mobile app access
  • Five users, then A$30 + GST per user per month
  • Initial team training
  • Standard email support
Get it now
Recommended
Elevate Plan

Run and grow the practice, done for you.

A$495/ month
  • Everything in Launch
  • Done-for-you accounting workflow configuration
  • Expanded onboarding and document-follow-up journeys
  • StoryBrand accounting practice webpage or agreed website scope
  • SEO and AEO foundation with monthly optimisation
  • Google Business Profile management
  • Review and reputation workflows
  • Client reactivation campaign
  • Monthly performance review
  • Dedicated account manager
  • Three live team training sessions
Get it now
Dominate Plan

Full-service growth, automation and strategy.

A$895/ month
  • Everything in Elevate
  • Advanced multi-step automation workflows
  • Custom dashboards and segmentation
  • One approved service, location or insight page each month
  • Weekly AEO and authority-content activity
  • Managed social content calendar
  • Google and Meta Ads management
  • Advanced reactivation and referral campaigns
  • Senior strategist check-ins
  • Quarterly executive review
  • Custom integration scoping
Get it now

All prices exclude GST. Additional users beyond the included five are billed at A$30 + GST per user per month.

Fair questions

Answers to the things
you are actually thinking.

The questions we hear on almost every walkthrough. If yours is not here, get in touch and we will answer it straight.


AccrualOS running inside a practice
Two-minute read

These cover most of what firms ask before a walkthrough. If yours is not here, we would rather answer it live.

01What is AccrualOS?
AccrualOS is an accounting practice management and growth platform for Australian firms. It connects CRM, enquiries, appointments, client communication, onboarding, workflow follow-up, AI assistants and managed growth services in one configured system.
02Does AccrualOS replace Xero, MYOB or QuickBooks?
No. AccrualOS manages client-facing and operational workflows around the accounting work. Your accounting platform remains responsible for ledger, reporting and accounting functions.
03Does AccrualOS replace Karbon, FYI or another practice system?
It depends on the functions your firm uses. AccrualOS can manage enquiries, client communication, booking, onboarding and configurable follow-up. Some firms use it alongside a specialised job, document or compliance platform. We map the required systems before implementation.
04Is AccrualOS built on GoHighLevel?
AccrualOS uses selected third-party technology as part of its platform infrastructure. The product includes accounting-specific configuration, workflows, templates, implementation and support delivered under the AccrualOS service.
05Can AccrualOS provide accounting or tax advice through AI?
No. AI assistants are limited to approved administrative and general practice information. They can capture enquiries, answer approved FAQs and book consultations. They do not provide personal accounting, tax, financial or legal advice.
06What does implementation include?
Implementation can include workflow discovery, CRM configuration, pipeline setup, forms, calendars, message templates, approved AI knowledge, testing, data import and team training. The exact scope depends on the selected plan and integrations.
07What usage costs are separate?
SMS, email delivery, WhatsApp conversations, phone numbers, carrier calls, AI voice minutes, advertising media and third-party software may be charged separately. AccrualOS confirms the applicable rates before activation.
08How long does setup take?
A standard implementation may target 21 days after the required information, access and approvals are received. Custom data migration, websites and integrations can extend the timeline. The approved project plan should state the actual go-live date.
09Can we export our data?
The website should state the verified export options for contacts, opportunities and conversation records. Custom objects, documents and integrated data may require a separate export process.
10Can AccrualOS guarantee search rankings or AI recommendations?
No. SEO and AEO improve technical structure, content quality, entity clarity and authority signals. Search engines and AI services decide what they display. No provider can guarantee a ranking, citation or recommendation.